Our team are committed to being the Stress Free Brisbane Removalists. Research has shown that moving house is one of the most stressful situations we have to deal with in life so it makes sense to look at ways for taking the stress out of moving. With moving there are so many areas involved i.e. finding a new home, packing, moving, finding a removalist, disconnecting and reconnecting services, new neighbourhood and more and juggling all of that as well as day to day life adds immense stress.
Whether it’s packing up all of your belongings, loading the removal truck or figuring out where everything should go in your new home, it’s pretty much guaranteed to be a completely overwhelming experience. That’s where Brisbane Pre Packers & Removals come in! We are professional pre packers and removalists in Brisbane that deliver a first-class service every time to our customers.
Here are 6 reasons why you should work with us as your stress free Brisbane Removalists.
With over 18 years of experience and over 3,000 customers, we know how to get the job done. We are efficient and careful with your belongings, and will take excellent care of your household items. Throughout our years in this business we have developed an efficient, smooth pre packing method to help relieve your stress. We will come in the day before your removal to pre pack your belongings and arrange your furniture so it’s ready to be uplifted the following day. On the day of your removal, we will load everything onto our truck and when we arrive at your new home, we will unload and place your furniture where required and we can also unpack for you on the same day.
At Brisbane Pre Packers & Removals, we are fully insured, including loading and unloading insurance (this is not standard in the industry). We also offer an “If We Break It or Damage it, We Will Fix It” guarantee. This all comes at no cost to you, which is yet another way we remove all possible stress from your big day!
Thelma Anderson, the Owner of Brisbane Pre Packers & Removals is a trusted name in local and interstate removals. Our teams of 2-3 professional pre packers will arrive at the agreed time, and will pre pack according to your requirements.
On the day of your removal you can be guaranteed we will turn up at the agreed time with either 2-4 removalists, load the truck in an efficient manner. Our removalists share a passion and have pride to deliver an excellent service.
Our teams provide local removals on an hourly rate basis, and interstate removals are by fixed quote. We believe that hourly rates are often less expensive than quoted rates for local moves, and this helps us maintain our guarantee that there will be no hidden charges. You only pay for the hours worked. All our prices include GST. Weekends and public holidays may attract additional or extra charges.
All pre packing, unpacking and removal services have a minimum charge of three hours. Travel and tolls are an additional charge. We accept payment by cash EFTPOS, or credit card. A bank surcharge of 2.5% is payable for all card transactions. Payments will be made at the completion of the job.
Many companies will have you sign contracts that include fine print and extra fees. Not here at Brisbane Pre Packers & Removals! There are no hidden costs for our services even if your new home has stairs or if you have particularly heavy items. We embrace the stairs and could always use a good workout!
Because we are an owner-operated business, we are highly connected to our clients. Unlike large companies, we get to spend time learning about our client’s specific needs and desires and can deliver exactly what is required. Thanks to our talented, professional & experienced pre packers and removalists, we can offer small to large trucks, to better suit your removal needs and offer a stress free removal experience.
Interested in our services? Get in touch today!
When you are looking for home removalists in Brisbane it is important to look at more than a cheap hourly rate.
Before choosing which company to trust your possessions with, we suggest you ask these questions:
If the answer to any of these questions is NO then we suggest you keep looking for the company that can safely and efficiently move your belongings. Afterall, moving is stressful enough without moving and having your belongings damaged through carelessness (accidents happen but carelessness can be avoided). In the event of damage, if your home removalists are not fully insured you will end up with a far more costly move than you started out with.
Brisbane Pre Packers & Movers are professional home removalists in Brisbane and offer a full or part service depending on your needs. We only employ local staff to ensure that they provide the highest level of care for our clients’ belongings. We also offer a completely female packing team that can pack your belongings in readiness for your move.
Call Thelma on 0411 182 208 to discuss our professional moving service or complete our contact form and we will get in touch to discuss how we can help you to have a stress-free move.
One of the first things you need to do if you are relocating in Brisbane is to contact professional removalists in Brisbane to lock in your moving date. The longer you leave it, the less likely your preferred moving date will be available because furniture removalists are usually booked up well in advance.
Most of us have moved more than once, so we all know how stressful it can be on the day and in the weeks leading up to the move, so here is our 6-point checklist that should make your move go smoothly.
Our professional team make interstate furniture removals stress free. Most of us have moved to a new property at least once, so we can all agree that house removals are often a stressful time for everyone concerned. However, it’s one thing to move to another suburb in your area and an entirely different experience when you are relocating interstate.
Organising a company who are experienced in interstate furniture removals and can supply all the necessary moving boxes is a good first step, but let’s back up a little and consider some of the other issues you will need to deal with when moving interstate.
Your first challenge before organising your interestate furniture removals is locating a property to move to! It’s often a good idea to rent first, so that you can get a feel for the area (even though this means organising two house removals). Whether buying or renting however, you will be at a disadvantage due to the distance, having to rely on online viewings or asking a friend or relative in the area to take a look for you, unless you can spend the time to visit the area yourself to view properties (which is why renting is usually the better option).
One good solution if you are buying at a distance is to engage a buyers agent, who will know all of the state’s real estate rules and can make the entire process run smoothly for you and your family.
To reduce the costs of an interstate move it’s sensible to declutter your home first, because the more you take with you, the higher the furniture removal costs. Always ask for a number of quotes from different house removal companies and make sure that it’s a door to door service, because the more truck transfers that are needed, the higher the probability of damage to your belongings.
Don’t forget to change the address on your driving licence and re-register your vehicle in your new state, as well as updating your insurance policies (car, home and contents). Parents will initially be consumed with organising their children’s new schools and of course, everyone will need to find the fastest way to school or work and explore parking or transport options.
If you want to buy or hire moving boxes for your next move or you need a fast online quote for interstate furniture removals, call us on 0411 182 208 or send us an email.
With more and more people relocating around Australia, the number of removalists in Brisbane has steadily risen to meet this demand. In this competitive market space, if house removals companies want to garner a larger share of the market, they need to be at the top of their game and give customers a good reason to call their business and not the competition.
What you will find is that the well-known and established removalists in Brisbane have already expanded their service offerings, because they pay attention to their customer’s needs. Listening to customers and acting on their requests is one of the easiest ways for a company to grow and expand, and that is exactly what we have done at Brisbane Pre Packers.
We don’t just offer plain and simple house removals services to our customers, we also have robust boxes for sale and hire, and we also buy back any unused boxes as well. Our customers really appreciate being able to return their unused boxes and receive a refund, and this is only one of the ways that we have listened to our customers.
Another service we offer our customers is an interstate service, because many of our customers move into and out of Queensland. If you search for ‘removalists in Brisbane’ you will find that some of them don’t offer interstate house removals, which shows that they aren’t responding to what the market is demanding.
Insurance is another way that we have an edge on our competitors, because we don’t just provide insurance that covers the transportation of your furniture, we also provide insurance that covers the loading and unloading of your furniture. This is because any damage that may occur, tends to happen during loading and unloading, but most other furniture removalists in Brisbane don’t offer this additional insurance cover to their customers – check it out for yourself.
We also make booking house removals easy online, offer packing and unpacking services and all members of our house removals team are fully trained in moving everything safely. We can move your pianos, fridges, freezers, pool tables and any other large or cumbersome furniture very safely and quickly, because we have all of the right equipment.
If you want removalists in Brisbane who have your best interests at heart, then why not call Brisbane Pre Packers on 0411 182 208 and ask for a free quote today.
Not everyone sees the value in hiring moving services in Brisbane, but when you have a house full of furniture it can be daunting to tackle the move yourself. Let’s take a look at the 5 key benefits of hiring a removalist company for your next house move.
1. Save time: Professional moving services in Brisbane can come in and pack up all of your furniture and household belongings in a single day. If you do this yourself, it can take weeks or even months of packing before the moving day finally arrives and by then you will be well and truly over packing.
2. Save money: When you DIY your own packing you can spend a mountain of money on packing boxes, which can add up to a small fortune. Professional packers however, use the fewest number of boxes, because they know how to pack efficiently, saving you a substantial amount of money on packing boxes.
3. Instant insurances: All professional moving services in Brisbane should have insurances to cover damages to your belongings during transit. When you DIY your own move however, you will need to check with your insurance company to see if your belongings are covered during the move. Even better, since most of the damages occur during loading and unloading, a few removalist companies also include these extra insurances. This can save you a lot of heartache and added expense if damage occurs during the move.
4. No heavy lifting: Professional removalist companies know how to lift heavy items safely and will have the right equipment for the job. This saves you a lot of hard work lifting these items yourself and if you drop anything heavy on your foot, you will have more to worry about than replacing or repairing the dropped item.
5. Storage facilities: If you want to store any of your furniture or household belongings, then the moving services in Brisbane can also drop these off for you as well. You will have one quote for the job, even though there might be two different drop-off points.
If you want to save time, money and have a stress free move, call Brisbane Pre Packers & Removals on 0411 182 208 for a free quote – the best moving services in Brisbane.
Some people do their best to avoid hiring furniture movers in Brisbane, because they don’t want to spend the extra money when their budget is already tight. Moving can be expensive, but the benefits of having someone else move all of your furniture and belongings is monumental, compared to a DIY move.
If you are on the fence and are unsure whether you can afford to hire furniture movers in Brisbane for your next move, your first step is to calculate the costs of hiring a truck yourself, the cost of fuel and the number of trips you will need to do. Next, compare the costs in time and money with the cost of hiring furniture movers in Brisbane to do it all for you. Furniture removalists will cost you more money than a DIY move, but sometimes it is worth paying the extra money to give yourself and your family a stress free move.
If you still think that hiring removalists is too expensive, here are 3 ways you can save money when hiring furniture movers in Brisbane.
1. Hold a garage sale: The more of a load you need moved, the greater the cost. So get rid of everything you don’t need in your new life. If you are planning on buying a new sofa, bed, fridge or freezer for example, then get rid of them now and cut your removalist costs.
2. Book early: If you leave booking your removalists too close to your moving date, you might have to pay a premium, because they will have to try and slot you into their tight schedule. So make sure to book early and hopefully, you will be charged at a lower rate.
3. Be flexible: If you can fit in with the removalist’s tight schedule and be flexible with your dates, then there is no reason not to ask them for a discount. This is a win-win situation, because they earn more money and your moving costs are discounted.
At Brisbane Pre Packers & Removalists, we go out of our way to give you the best prices. If you are looking for furniture movers in Brisbane, then call us on 0411 182 208 for a free quote.
At Brisbane Pre Packers & Removals, we provide a very comprehensive service to our customers that include both packing and furniture removals in Brisbane. We know how frustrating it can be when the date of your move is drawing closer and you look at all of your belongings that still need to be packed.
It can realistically take you weeks to pack everything in boxes and at least once during that time you will have packed something that you really need. Packing is always a stressful time and there has not really been a better way to approach the problem of moving, which is why we offer a packing and unpacking service.
We offer both furniture removals in Brisbane and packing services
Moving all of your furniture and belongings from one home to another is only half of the equation, because as you already know, it is all of the packing and unpacking that is the really painful part of your move. At Brisbane Pre Packers & Movers, we offer an easy solution to your problem, because we do all of your packing and unpacking as well.
Not many furniture removalists offer this type of service, but we knew there had to be a better way for families to move home without spending weeks packing before the move. This is why our packing and unpacking services, along with our professionalism have made us one of the leading furniture removals in Brisbane.
Think about the last time you moved and how stressful it was to spend weeks packing before the actual move. Now think about how easy it will be for you to simply do a final check on the house, lock the door and jump in your car. That’s the difference between us and other companies that offer furniture removals in Brisbane.
All you need to do is to relax and put the kettle on in your new home and we will do everything else for you. All of the furniture will be in the right rooms and we will unpack all of the boxes for you as well. It can’t get better than this!
Call us at Brisbane Pre Packers & Removals on 0411 182 208 for all your furniture removals in Brisbane and you can look forward to a relaxing moving day, at long last.
Are you looking for furniture movers in Brisbane? At Brisbane Pre Packers & Removals, we have built a solid reputation as the preeminent furniture removalists in the area, giving our customers a first class service.
When you are ready to move to your new home, all of the packing and heavy lifting simply adds another layer of worry and complexity to an already stressful situation. After all, lots of families find that trying to keep their family and work life operating as normal, whilst packing all of their belongings and furniture, can quite frankly be the last straw on the camel’s back. This is one reason why hiring furniture movers in Brisbane is such a great idea.
Advantages of hiring our furniture movers in Brisbane
When you leave all of the packing to our expert team of packers, you simply go on with your life. We will arrange a time to come in before the move to pack all of your belongings into boxes and to arrange your furniture so it is ready to be moved as well.
On the day of the move, we load everything onto our truck and when we arrive at your new home, we unload and unpack everything for you into the correct rooms. How good is that? Can you imagine how easy your life is going to be when hire our furniture movers in Brisbane and you don’t have to pack and unpack everything yourself?
Some people hire a truck and do all of this themselves, but they also spend weeks packing everything into boxes, then loading the truck with all of their furniture and driving it to their new home. When they arrive, they still have to unload everything and then unpack as well.
How many people have you seen who still have packing boxes full of belongings in the garage months after their move? When you consider how wonderful it will be to keep on with your regular lives, right up to the day of your move and then picking up your life the very next day, you can see how valuable furniture removalists can be to your move.
Why not give us a call on 0411 182 208 and hire the best furniture movers in Brisbane?
Are you looking for the best furniture removalists in Brisbane? Moving house can be a stressful time, so anything that reduces that pressure is a welcome relief and if this is your first move, you might not be too sure how to find the best removalists for your move.
Of course you can DIY your house move, but this is all about looking forward to your house move, not adding to the stress by having to pack and transport everything yourself. We all know that there are only so many hours in a day, so why spend them worrying about your move, when you could spend them enjoying time with your family instead?
To help you out in your search for the best furniture removalists in Brisbane, here are 4 easy steps that will help to keep you on the straight and narrow.
1.Ask around your network: Just about everyone has moved house at least once and it is a safe bet that many of them will have used furniture removalists in Brisbane. This makes it very easy to draw up a list from your family, friends, neighbours and work mates of the companies that they would use again, because they were so good.
2.Search online: With your starting list to hand, you can still search online for a few more candidates to add to your list, before you whittle them down to your top choices. An online search can save you a lot of time, particularly if you came up empty when you asked around your network.
3.Check out their website: Any good furniture removalists in Brisbane will have an online presence, so it is important to check out their website right away. You want to look for a professional site that addresses all of your concerns and answers all of your questions.
4.Talk to them: Chatting to your top contender on the phone helps you to get a feel for them and this gives you a good idea of whether you feel comfortable with them. You can also check dates with them and confirm costs as well.
Brisbane Pre Packers are professional furniture removalists in Brisbane and we would love for you to call us on 0411 182 208 for a chat about your move.
Most people hire furniture removalists when they move house, but not many consider hiring a firm that also provides packing services in Brisbane. It seems that not many people know that you can actually hire a removalist company to come in early and pack all of your belongings for you. This makes a huge difference to the logistics of your move and is definitely something to consider for your next house move.
If you are on the fence and not sure whether it is worth hiring a removalist company that also offers packing services in Brisbane, here are 5 real world benefits that will put you in a happy place.
1. Save time: If you have ever moved house before then you know how long it can take to pack for the move. It can seriously take weeks of packing to have everything ready for the removalist’s truck on the day and during all of this time you could be doing something better with your time.
2. Reduce stress: Packing up an entire household, a job that can take weeks, can be very stressful on the entire family. Sometimes you just have to take a step back and leave all of this worry to the removalist company that offers packing services in Brisbane and look forward to your move, rather than dread the weeks of packing.
3. No heavy lifting: Moving furniture around, filling and carrying boxes through the house and onto a truck are not jobs that most people look forward to when they move. Removalist’s companies that offer packing services in Brisbane know how to lift heavy loads correctly and they can bend and lift all day long without injuring themselves.
4. Family time: When you don’t have to spend weeks packing up all of your belongings, you can spend quality time with your family without becoming stressed, tired and cranky.
5. Enjoy your move: Wouldn’t it be nice to look forward to your move, rather than worrying about all of the logistics? Just imagine on moving day that everything has already been packed by someone else, is then loaded onto the trucks, and then unloaded and unpacked at your new home. How good is that?
It is always best to arrange movers and packers in Brisbane well in advance of the date that you will need them, as this way you can be pretty sure of booking your preferred date. Unfortunately, this doesn’t always happen and you forget to book your furniture removalists until the last minute.
Then of course, it is a mad panic to try and hire someone in time for your move. With this in mind, here are 3 tips for quickly locating professional and experienced movers and packers in Brisbane.
1.Ask around your network: Just about everybody has moved at one time or another, and has usually needed to hire removalists. You are sure to come up with at least three or four names if you ask around your friends, relatives, neighbours and co-workers. Having recommendations from people you trust is a great way to find movers and packers in Brisbane.
2.Search online: This is a quick way to find furniture removalists in your local area and combined with any recommendations that you have already collected from your network, you should have a list of at least 3 or 4 that might seem suitable. At this stage it is important to check their websites to make sure that they offer all of the services you require, for example pre-packing, piano moving, local and interstate removals, and packing box hire.
3.Contact them: Talking on the phone is one of the best ways to judge a company and even if you are short on time, you don’t want to hire movers and packers in Brisbane that don’t come across as professional on the phone. The way they talk to you over the phone is a good indication of how they will treat you and your belongings, so don’t miss this step in your need to book someone quickly.
With these three steps you should be able to locate the best movers and packers in Brisbane for your move, and hopefully you will be able to book them for your desired date. At Brisbane Pre Packers & Removals, we would love to hear from you, even if time is short. Call us on 04 1118 2208 today and find out if we have an available slot.
When you are trying to find piano movers in Brisbane, you want to make sure that you find the best movers, so you can relax and not worry about the move. Hiring a reliable removalist company to move your piano is always the best solution when you need to move such a heavy, cumbersome and delicate instrument, so you have made the right decision.
All you have left to do now is to locate experienced piano movers in Brisbane and you are good to go. To help you with your search, here are four easy tips that will make the whole operations run smoothly.
1.Ask around your network: Ask your friends, work mates and relatives for recommendations. We always respect the opinion of people we trust, so this is an easy first step in your search for a piano mover. You might come up empty, if no-one you know has needed to move a piano, so if this is the case, then you can search online.
2.Searching online: Put in your keywords “piano movers in Brisbane” and you should be able to find a few likely candidates straight away. Add these to your list and hopefully you will have at least three or four by the end of your search.
3.Check out their website: Just generally look around their website and decide whether it looks professional and whether they have taken the time to give you additional information that answers all of your questions. Piano movers in Brisbane who go out of their way to provide you with information, are the type of people who care about their customers, so this is a very positive move forward in selecting the right movers for your piano.
4.Call them on the phone: At this point you can make an online enquiry or even a booking with your chosen company, but if you are still on the fence then calling them on the phone and talking to them, usually gives you a push one way or another.
Finding the right piano movers in Brisbane can be time consuming, but with these four easy steps you should have the problem solved quickly and your piano safely in its new home.
Moving your family from one home to another can be a stressful time, so it is important to find the right furniture movers in Brisbane, and avoid leaving it to the last minute. This is one of the biggest mistakes that people make when they are moving, and that is to keep putting off booking furniture removalists and then there is a mad dash at the end to find someone with an empty slot.
Hopefully, you will be able to find honest and reliable furniture movers in Brisbane at such short notice, but if you left it too late, they might not be able to fit in with your preferred time frame. So the first tip when you are moving house is to always arrange your removalists early.
To make your move run smoothly and to help you save as much money as possible, make sure that you avoid the following four mistakes commonly made by people who are moving house.
1.Packing everything: Without a doubt, there are going to be items of furniture, appliances and personal belongings that have seen better days and that you will most probably replace very soon anyway. These are the items that you can give away, sell or take to the tip, saving yourself money in transportation and removals costs.
2.Packing everything yourself: Packing and unpacking must be one of the most stressful parts of moving house and why bother putting yourself through the extra work and worry, when you can find furniture movers in Brisbane to do all of this for you?
3.Not marking your boxes: If you are going to pack everything yourself then you need to mark every single box, so you know which room it belongs in and also what is in the box.
4.Not checking insurances: When you hire furniture removalists, you need to make sure that they are insured for damages or losses during both transit and loading and unloading. Most moves will have transit cover, but not many advertise the fact that they don’t have cover for breakages during loading and unloading as well.
Avoiding these four common mistakes, when you are looking for furniture movers in Brisbane, will make your moving day stress free and wickedly simple.
When you are searching for moving services in Brisbane, you want to make sure that you hire a reputable company, because you are entrusting them with all of your furniture and belongings. As we all know, moving home can be a very exciting time in your life, so you want to make sure that everything runs smoothly and the only way you can do that is by hiring a first class furniture removalist company.
This is why Brisbane Pre Packers are one of the leading moving services in Brisbane, because they have a solid reputation for taking great care with their customer’s furniture, for going above and beyond in the services they offer and for being fully insured in case of any unforeseen eventualities.
1.Experience and reputation: Of course you want to hire moving services in Brisbane with a lot of experience, but experience alone doesn’t equate with a good reputation. Brisbane Pre Packers however, are renowned for their extensive experience as furniture removalists and have also built up a formidable reputation for being hardworking, honest and good at their job.
2.Extra services: One of the worst jobs when you are moving house is all of the packing you have to do. Brisbane Pre Packers understand this problem, so they offer prepacking services to their customers and they come into your home and prepack everything for you.
This means that you don’t have to do a thing, except make sure that your personal items are safe and you have enough food for the moving day. Prepacking is one of the reasons why this company are one of the most popular moving services in Brisbane. They can also move heavy items of furniture as well, so if you have a piano or pool table that needs to be moved, you have everything covered with this company.
3.Insurance guaranteed: All good moving services in Brisbane should be insured against breakages or damage to your furniture and belongings during transit from your home to your new residence. Brisbane Pre Packers however, go one step further and insure their loading and unloading services as well. No other furniture removalist gives you this type of complete insurance cover in Brisbane.
As you can see, Brisbane Pre Packers have easily earned their place as one of the best moving services in Brisbane.
The majority of furniture removalists only load and unload your furniture and belongings, not many of them offer house packing services as well. This is a real shame because once you have experienced the full house packing and removalist’s service, you will always wonder how you ever moved home without this extra help.
What is house packing?
What normally happens when you hire a furniture removalist is that you have all of your furniture and other belongings ready to be loaded onto the truck. This can take days for you to have all of this ready, and you need to have it all completed so when the furniture removalists arrive they can load it all onto their truck.
At your new home, the furniture removalists then simply unload all of your furniture and boxes, hopefully placing the right furniture in the right rooms and you are left to unpack everything yourself. Again, this can take days for you to do and in the end, the packing and unpacking can add a lot of stress on your house move.
On the other hand, when you organise a furniture removalist who also offers house packing, then all of this additional stress goes away. A few days before your moving day, the furniture removalists come in and pack up everything for you, so you don’t have to lift a finger. Then they load all of your furniture and packed boxes onto their truck for transport to your new home.
At the other end, their house packing services mean that they not only unload all of your furniture, but they also unpack your belongings as well. How good is that? The amount of time this will save you is huge and instead of racing around trying to pack and unpack everything yourself, you can just wait for the removalists and then spend more time with your family.
In Brisbane, one of the best furniture removalists is Brisbane Pre Packers and by their name you can already see that they offer house packing services, as well as furniture removals. So the next time you are moving house, make sure to call Brisbane Pre Packers on 0411 182 208 and ask them about their house packing services.
Thelma Anderson is the owner and director of Brisbane Pre Packers & Removals. She has extensive knowledge of the pre packing and the removal industry with over 14 years’ experience.
Thelma successfully operated removal companies previously for many years before venturing out and starting her own business.
Brisbane Pre-Packers offers a fully insured service throughout Brisbane and Interstate Australia which cannot be matched in personalised service or workmanship. 90% of Brisbane Pre Packers & Removals work is supplied from repeat or referral clients.
On arriving in Brisbane July 1999, Thelma and her husband started a removal company based in Cleveland. This business achieved high standards with a fleet of trucks and in this time Thelma learnt to pre pack.
Over the years she kept her hand in pre packing as well as starting and operating other small businesses.
Thelma decided to return to pre packing fulltime back in 2006 obtained her own clientele and also contracted to Local and Interstate removal companies.
Three things in which you can expect when Brisbane Pre Packers are contracted to do a Toll Pre Pack or Unpack.
It is these three core components which Thelma prides herself and her staff on offering every time they are hired to complete a pre pack or unpack. You will know that the packers will arrive on the day at the time required. Knowa professional team will pack your belongings with respect and care and know that Thelma’s standards required for this job will be carried out.
Brisbane Pre Packers & Removals guarantees these three components are adhered to every time.
Thelma Anderson believes that this service and attitude can provide a client peace of mind knowing that their household items will be looked after and packed efficiently, professionally and you can rely on a owner/operator who believes the success of her company rests solely on being able to give the best possible service it can.